Saturday, 15 October 2011

If I wasn't so angry I'd cry..

I just cannot believe the incompetence of the local Nissan Dealership for the last two weeks I have been waiting for the registration of my new car to come through from the DVLA - and for two weeks nothing. Yesterday a very helpful lady ascertained that the reason why the application hadn't been processed was because IT WAS STILL WITH THE GARAGE.................

This is just the final straw in a saga of incompetence - I ordered my new car on June 3rd (yep that over 5 months ago) with a delivery date of September 5th. Not until the begining of July did I find out via the firm who fits the hand controls that there was more than a month's delay on this - giving a delivery date of October 13th - OK, but why did I have to find this out from them - the garage never thought that I needed to know this rather important detail. At this point I really should have cancelled......

At the end of August Motability sent a reminder that my contract would end and to take my then current car back - this took several phone calls to sort out and I then had the option to return the car and lose my cherished plate and the rails that I had paid for or tax the car for another six months - as the delivery date had now been brought forward to the last week in September I took the car off the road and went away on holiday. On our way home on September 28th I paid in full and arranged to pick the car up a week later - if only................

It is now 9.50am and I still haven't had a call from the garage with an explanation or an apology - why isn't there a Ken Jervis in Bristol???

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